How to make a claim

Claims adjuster assists with a claim at the Santa Rosa Beach, FL Claims Center

BP deeply regrets the spill that has occurred in the Gulf of Mexico as a result of the Deepwater Horizon Incident. BP takes full responsibility for responding to the Deepwater Horizon Incident

Items covered

BP is committed to paying all legitimate claims for damages resulting from the oil spill and necessary response costs. This includes:

  • Property damage
  • Net loss of profits and earning capacity
  • Subsistence loss and natural resource damage
  • Removal and cleanup costs
  • Cost of increased public services
  • Net loss of government revenue

BP also will evaluate all claims for bodily injury even though they are not payable under the Oil Spill Pollution Act of 1990.

Individuals and businesses

BP has established a process for individuals and businesses to file claims to cover losses and/or damage. File a claim by calling the toll-free number, 1-800-440-0858, or by submitting a form online:

Claims submission form

Formulario en español para presentar reclamaciones (Spanish form)

Thông tin quan trọng (Vietnamese form)

If you file a claim via the toll free number, 1-800-440-0858

  • You will be given a claim number by the call center. It is important that you keep your claim number. You will need this information.
  • After you have your claim number, a claim adjuster will contact you, or you can visit a claim center.
  • If you visit the claim center, you will need to have documentation to support your claim and a photo ID.
  • If you talk with a claim adjuster on the phone, documentation can be sent by mail, email, or fax.
  • See below for what type of documentation is needed for each type of claim.

If you file a claim online at http://www.bp.com/claims:

  • You will be called and provided a claim number, usually the same day.
  • After you have your claim number, a claim adjuster will contact you, or you can visit a claim center.
  • If you visit the center, you will need a photo ID and documentation to support your claim.
  • If you talk with a claim adjuster on the phone, documentation can be sent by mail, email, or fax.
  • See below for what is needed for each type of claim.

Visit a Claims Office

You may visit one of the 25 BP Claims Offices; however, we recommend that you first obtain a claim number by calling the toll free number 1-800-440-0858. This will help avoid delays.

List of BP Claims Offices

Claims by mail

You may submit a claim via mail by sending it to: ESIS, One Beaver Valley Road, Wilmington, DE 19803

Other information

You should only file one claim. You can report different types of damages on the same form with the same claim number. Exceptions include if you are reporting property damage for more than one real estate property. If this is the case, file a separate form for each address. Claim adjusters can answer any questions or deal with exceptions.
Claims that are of large monetary value or are based on complex economic predictions of loss should be sent to ESIS, One Beaver Valley Road, Wilmington, DE 19803. These claims will be handled by specialized adjusters with the assistance of accountants and lawyers.

Government entities

States, parishes, counties and local government and other political subdivisions that have incurred expenses responding to the Deepwater Horizon Incident and oil spill will have a separate dedicated process. Government entities can send their claims to ESIS Government Entity Claims, One Beaver Valley Road, Wilmington, DE 19803. The fax number is (302) 476-6272. Local government entities may submit claims by phone by calling (302) 476-7732. All government claims will be handled by a specialized team and will be given high priority. Details can be found here. (put in link)
BP has made advanced funds available to the states of Louisiana, Mississippi, Alabama and Florida, as well as several local parishes in Louisiana. Local Government Entities are not required to submit claims to the states and parishes who received advanced funds prior to submitting claims to BP.

Supporting documentation

You will need to provide photo ID and documentation supporting your loss. Below is information about what is needed to support various claims.

Loss of income or net profit claim documentation can include:

  • Tax records
  • Trip tickets
  • Wage loss statements
  • Deposit slips
  • Boat registrations
  • Copies of your current fishing license

Deckhands and others that work on a cash-only basis can also submit claims. They will need to provide photo ID and a copy of a pay stub or another document showing how much money they earn. They will also need to provide a phone number for their captain or manager to confirm employment.

Commercial economic loss claims may require additional business specific records.
Property damage claims can require photographs and replacement or cleaning receipts.
Larger property damage claims may require on-site inspection by a claim adjuster.
Loss of rental claims can include prior occupancy rates, cancellations, tax records, and bookkeeping records.
Bodily injury claims are not payable under the Oil Pollution Act of 1990; however, BP will evaluate each bodily injury claim submitted on a case-by-case basis. You will need to provide medical records, medical bills, or pharmacy records to support the claim.

Loss of income or net profit

Loss of income or net profit payments are made in advance because individuals and businesses need to pay their bills. Advance interim payments are made to claimants who are not receiving their ordinary income or profit while the cleanup is underway.
The process works as follows:

  • Once your supporting documentation is received, your claim will be evaluated, and you will be notified if an advance payment will be provided for your claim.
  • The advance payment will be up to the equivalent of one month lost income, based on documentation you provide. The advance is not based on actual income, and you may receive supplemental payments if documented losses are larger than the amount of the interim advance payment.

Second payments

If you were given an interim advance payment for loss of income or net profits before June 1, you are eligible for a second payment. The second interim advance payment will be for the same amount as the first payment you received. No check will be reduced.
Individuals and businesses will receive their second payment about 30 days after their initial advance payment was received. For example, if you received a payment on May 15, you will receive a second interim advance payment about June 15. Checks will be mailed to you along with a letter that is printed in four languages — English, Spanish, Vietnamese, and Khmer.
If you are receiving your first interim advance payment in June, the claims center will communicate with you about any further possible payments.
BP will continue to evaluate whether additional payments are appropriate because claimants remain out of work due to the spill.

Supplemental payment

If you have losses that are larger than the amount of any interim advance payment, you must work with a claim adjuster to discuss those losses. Those who have provided documentation that demonstrates the losses actually incurred are larger than the total amount of interim advance payments received will receive a supplemental payment for the difference. This payment will be provided by a claim adjuster after talking with the individual or business owner.

Help after you file a claim

You may call 1-800-573-8249 to check on the status of a claim if you have a claim number and have not heard from a claim adjuster. You should be prepared to provide your name, address and claim number so that the claim can be more easily located.

Translators available

Some of the Claims Offices are staffed with translators including the following:
For Vietnamese:

  • Bayou LaBatre, AL
  • Bay St. Louis, MS; Biloxi, MS
  • New Orleans , LA
  • Boothville-Venice, LA
  • Gretna/Belle Chase, LA

For Spanish:

  • Bayou LaBatre, AL
  • Bay St, Louis, MS
  • Orange Brach, AL
  • Mobile, AL

For Khmer

  • Bay St. Louis, MS

BP Community Offices also have translators. Additional translators will be provided as needed at Claims Offices.

List of Community Offices

List of Claims Offices

Materials are available in:

Spanish

Vietnamese

Fraud

A fraud reporting hotline has been established at: 1-877-359-6281. All potential claims of fraud, waste, or abuse will be investigated by a dedicated Special Investigation Unit, and where appropriate, submitted to authorities.
Anyone submitting false claims may be subject to civil and criminal prosecution under Federal law.

Our commitment to resolving pending claims

BP is committed to working with individuals to ensure that ALL legitimate claims are paid. We have asked the companies processing claims to assist individuals and businesses that may be experiencing difficulty identifying or locating necessary information.
BP deeply regrets that you have been impacted and inconvenienced.

 

 

BP Claims Satisfaction Survey

We’d like your opinion on the quality of our claims service.

Please answer the following questions about your experience.

All questions are mandatory.

* indicates a mandatory field.

  1. Please enter your claim number: *

  2. How satisfied are you with the initial phone interaction with BP claims staff?
    1. Was your call answered promptly? *

    Very satisfied
    Somewhat satisfied
    Somewhat dissatisfied
    Very dissatisfied

  3. 2. Was the operator courteous and professional? *

    Very satisfied
    Somewhat satisfied
    Somewhat dissatisfied
    Very dissatisfied

  4. 3. Did the operator explain the process to your satisfaction? *

    Very satisfied
    Somewhat satisfied
    Somewhat dissatisfied
    Very dissatisfied

  5. 4. Was your call handled in a timely manner? *

    Very satisfied
    Somewhat satisfied
    Somewhat dissatisfied
    Very dissatisfied

  6. 5. What is your overall satisfaction with your initial phone claim experience? *

    Very satisfied
    Somewhat satisfied
    Somewhat dissatisfied
    Very dissatisfied

  7. How satisfied are you with the handling of your claim?
    6. Did a claim professional contact you promptly? *

    Very satisfied
    Somewhat satisfied
    Somewhat dissatisfied
    Very dissatisfied

  8. 7. Was the claim professional courteous and professional? *

    Very satisfied
    Somewhat satisfied
    Somewhat dissatisfied
    Very dissatisfied

  9. 8. Did the claim professional explain the process to your satisfaction? *

    Very satisfied
    Somewhat satisfied
    Somewhat dissatisfied
    Very dissatisfied

  10. 9. Was your claim handled in a timely manner? *

    Very satisfied
    Somewhat satisfied
    Somewhat dissatisfied
    Very dissatisfied

  11. 10. What is your overall satisfaction with the claim handling experience? *

    Very satisfied
    Somewhat satisfied
    Somewhat dissatisfied
    Very dissatisfied

 

Claim Submission Form

IMPORTANT INFORMATION

You have been redirected to this location to file a claim for damages from the Deepwater Horizon incident. The following is important information about the claim process.

If you are filing a claim, please read this entire summary before you file your claim.

If you are having a medical emergency, see your doctor immediately or go to the nearest emergency room.  Otherwise, you may speak to a nurse by calling the Deepwater Horizon medical support line  888-623-0287

Claim Types

Using this tool, you will able to file a claim for the following:

  • Bodily Injury or Illness
  • Property Damage
  • Loss of Income

You will be required to describe the injury, illness, or property damage. You will also be asked how much money you are requesting to cover expenses, loss of income, and/or other matters. If you are unable to provide an actual amount, you will be asked for an estimate.

Claim Number

Every claim must have a claim number assigned to it before it is processed for payment. The claim number will be assigned upon completion of the on-line claim process. You will receive either an e-mail or a telephone call to provide you with the claim number. Please make a note of the number. You will need to provide this number along with other documentation to support your claim.

Multiple Claims

If you are filing for lost wages for more than one person, please file a separate claim form for each person affected.

If you are reporting property damage to more than one vehicle, boat, or water vessel, and they all belong to one owner, file a single claim form. If they belong to different owners, file one claim form for each owner.

If you are reporting property damage and more than one real estate property is involved, please file a separate claim form for each address.

Submitted Claims

Submitted claims will be processed promptly and each claimant/attorney will be contacted individually.

Claim Process

When you or your attorney is contacted by phone, your identity will be verified and a more detailed description of the claim, including supporting documentation, may be required.  In some instances, it may be necessary for a claim representative to meet with you to obtain additional information and documentation including the possible inspection and photographing of damaged property.  A repair/replacement estimate may be prepared.  For business interruption losses, a claim representative will determine the amount of time the business was not operational and will request financial records including profit and loss statements and tax returns.

Interim Payments

BP believes that it is appropriate to provide interim advance payments to claimants who are not receiving their ordinary income or profit while cleanup is underway.  The process works as follows:

  • Once your supporting documentation is received, your claim will be evaluated and you will be notified if an advance payment will be provided for your claim.
  • The advance payment will be up to the equivalent of one month lost income, based on documentation you provide.  The advance is not based on actual income and you may receive supplemental payments if documented losses are larger than the amount of the interim advance payment.

No person asserting a claim or receiving payment for interim benefits will be asked or required to sign a release or waive any rights to assert additional claims, to file an individual legal action, or to participate in other legal actions associated with the Deepwater Horizon incident.

Previously Reported Claims

If you have already filed a claim, you will be asked to tell us:

  • The name of company to which you reported the claim.
  • The claim number provided to you.
  • The name of the claim representative who handled your claim.
  • The telephone number of the claim representative.

For more information on Previously Reported Claims, call 800-573-8249 from 9 a.m. to 9 p.m. Eastern Standard Time.

Legal Representation

An attorney is not necessary to submit a claim to BP.  Some claimants may want to seek the advice or assistance of an attorney.  BP pledges to treat claimants represented by attorneys the same as claimants proceeding without the assistance of an attorney.

You and your attorney may prefer that you deal with BP or its adjusters directly.  In that event, your attorney must consent in writing.  To assist you, we have provided the attached authorization in the link below, which will allow us to communicate with you directly with respect to your claim(s).

Attorney representation form

Your attorney must send a letter of representation or the ‘Attorney representation form’ to ESIS, Inc.

Fax:  302-476-6272
Mail:  ESIS, Inc.
         1 Beaver Valley Road
         1 West
         Wilmington, DE 19803

If you are an attorney, filing on behalf of claimant(s), please fax a letter of representation to ESIS, Inc. at 302-476-6272.

NO Charge To You

Your claim will be handled promptly at NO charge to you. Our authorized adjusters are dedicated professionals and will never ask you for money. If anyone tells you they are an adjuster and asks you for money, they do not represent us or you.

* indicates a mandatory field.

Your first name *

Your last name *

This claim is for: *

Yourself
A Business
Other

If ‘Other’, what is your relationship?

You are

An Employee
A Business
Other

Loss location name: *

Loss location street address *

City *

State *

Alabama
Florida
Louisiana
Mississippi
Other

If ‘Other’, provide State name below

Zip code *

Your email address

Your home phone number

Your work phone number

Your cell phone number

The best number to reach you is:

Home
Work
Cell

Is your residence/mailing address different from loss location?

Yes
No

If ‘yes’, please provide your street address:

City

State

Zip code

Are you

An owner of this residence
A tenant
Other

Claimant’s first name *

Claimant’s last name: *

Claimant’s date of birth

Claimant’s occupation: *

Are you filing a claim for

Bodily injury or illness
Property damage
Loss of income

Please provide a description of any property damage and/or bodily injury and/or loss of income

If your car was damaged please provide the year, make and model

Please provide the vehicle’s License Plate #

Please provide the vehicle identification number (VIN)

If your boat was damaged, was it a charter boat?

Yes
No

If your boat was a charter boat, what is the size of the boat?

If your boat was a charter boat, what is the registration number?

Was your boat handmade?

Yes
No

If your boat was handmade, what year was it made?

If multiple boats were damaged, how many boats were damaged?

Have you previously reported this claim? *

Yes
No

Have you reported this claim to anyone else? *

Yes
No

If yes, to whom was the claim reported?

Date of previous report

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